What is your return policy?

We want you to be happy with your purchase. We accept returns within 30 days of receiving the product. We refund the full amount of the product costs. Shipping costs are not refundable.

To return a unit, simply email us at orders@(if you can see this please update your browser)coheso.com and we will provide you with a return authorization. Then mail the unit to us and we will process the refund.

How long will it take for me to receive my order?

We process orders promptly. We ship orders on the same day for all orders placed before 4pm PST on a business day. All orders are shipped from our Pleasanton, California location. If you choose USPS Priority Mail, it will take 2-3 days for the package to arrive within the 48 contiguous states. We also offer UPS next day, second day and 3 day delivery. With UPS, you will get a tracking number that allows you to track the progress of your shipment.

Where are you located?

We are in Pleasanton, California in the San Francisco Bay Area. Pleasanton is about 30 miles east of San Francisco and about 30 miles north of San Jose (Silicon Valley).

What kinds of payment options do you accept?

We accept Visa, Mastercard and American Express. We process credit card payments through Bank of America. Your credit card statement will show "Coheso, Inc." as the name of the merchant. We also accept checks/money orders.

Please send payment to:

Coheso, Inc.,
5700 Stoneridge Mall Rd Suite 240
Pleasanton, CA 94588.

Please call us at 1-877-750-2300 between 9am - 6pm PST on weekdays for more information.