Support

  • Tutorials – Exercise

    • Logging Exercise Minutes

      CalorieSmart can calculate the number of calories you have burned while exercising to create a daily exercise log. Let us say you have been walking for about 20 minutes and you know that you usually take 13 minutes to cover a mile.
      From the main menu, select Exercise and Lookup, Log Exercise. You can find select walking from Show All Exercises or you can search for it by typing a specific search term. Typing in the first three letters of a search item is often effective enough; in this case, enter WAL in the search field. There are several different options available for walking exercise; select Walk: 13 min/mile to match your average pace, then enter in 20 in the Time Spent field. After entering in your time, the number of burned calories will automatically be calculated. When you are done, select Log to save the information.
      When logging your exercise minutes, it is important to remember that the calorie calculations will be based upon your body weight. Your body weight can be set in the Weight Goals option from the Setup menu. If no specific weight is in, 100 lbs will be used as the default weight. You can also access a recent list of log entries by pressing F2 and scrolling down to Show last 10 in log.

    • Quick Entries

      If you know how many calories you have burned in your workout, you can easily enter it directly into your CalorieSmart. From the main menu, select Quick Entries and Log Exercise Calories. Enter in the time you have spent exercising and the number of calories burned, then select Log to save the information. You can also access a recent list of log entries by pressing F2 and scrolling down to Show last 10 in log.

    • Adding New Exercises

      If you have got your own workout routine or play a sport that is not listed in the CalorieSmart database, you can create a new database entry for your activity. From the main menu, select Exercise and Create Custom Exercise. Type in a name for your activity, then input the number of calories burned per minute. When you are done, select Save. Your new activity will now be listed in the Show All Exercises list and can be found by doing a search.

    • Daily Exercise Review

      Checking your daily exercise totals is easy. For a quick review, press the F2 key and scroll down to Today’s Exercise. Use the < or > icons to scroll through the days in your log. Selecting Details brings up a list of daily exercise records. You can select each item on the daily list to inspect and update further details, including editing and deleting. You can also access a recent list of log entries by pressing F2 and scrolling down to Show last 10 in log.

    Tutorials – Using the Food Menu Option

    • Logging Individual Food Items

      Let us say you want to calculate the nutritional value of what you are having for breakfast. For this example, we will examine a breakfast containing one cup of Kelloggs All Bran Bran Buds in a ½ cup of 2% milk.To begin, select Food, then Lookup, Log Food. This brings up the Food Search menu. Highlight All Items and scroll down to Packaged Foods. Typing in the first three letters of a search item is often effective enough; type in KEL to search for Kelloggs. This brings up a list of different Kelloggs options. Select Kelloggs All Bran, then select All Bran Bran Buds from the family of products.
      Scroll up to TimeSlot and use the arrow keys to select Breakfast, then select Log to save.Now its time to input the milk information. Hit Main to return to the main menu, then select Food and Lookup, Log Food. Highlight All Items again and this time select Generic/Custom. Type in MIL to bring up the list of milk products. Scroll down to Milk, reduced fat, 2% milkfat and select it to bring up the product specifics.After selecting the product, its time to put in specifics for calculation. Enter in 1 for the value and select cup for the measurement unit, and select Log.

    • Creating Custom Meals with Multiple Food Items

      With the CalorieSmart, you can save your favorite meals for easy future tracking. In addition, you can change the serving size whenever you log a meal to ensure complete customization.
      Let us say that you regularly eat one cup of Kelloggs All Bran Bran Buds with a ½ cup of 2% milk. From the main menu, select Food then Manage Custom Meal and Add New Meal. Scroll up and select Add Foods to Meal to begin putting together components of your custom meal.
      When you select Add Foods To Meal, the CalorieSmart will display the various Food Search options. Scroll down to Packaged Food and type in KEL to bring up the different Kelloggs options. Select the Kelloggs All Bran family and the specific All Bran Bran Buds product. Update the serving size to 1 cup, then select Add Food to Meal to add the cereal to the meal.
      To complete your custom meal, select Add Food to Meal again. Typing in the first three letters of a search item is often effective enough; type MIL under By Generic/Custom and select Milk, reduced fat, 2% milkfat from the search results. Change the serving size by specifying 0.5 for the numeric value and cup as the units. Scroll down to Add Food to Meal to complete the process.
      Now that your meal components are ready, you can save the meal. Type in breakfast1 under Name, then press Save. Your favorite breakfast can now be recalled any time. Just go to Food, then Manage Custom Meal and finally Log Meal. This will bring up a list of meals you created that are ready to be logged.

    • Quick Food Item Entry

      During a hard day on the go, your stomach will inevitably tell you that it needs a snack. Dont worry, the CalorieSmart can quickly log this information too. If you have a rough idea of how many calories you ate, you can directly record it and add it to your daily calorie count.
      Lets assume that you have just had 100 calories for a snack. First, scroll down and select Quick Entries. Select Log Food Calories to bring up the data entry screen.
      Note that the date and time of your entry are automatically recorded. Select Snack in the TimeSlot category, then enter in 100 for the Calories category. If you know your food’s information, you can also type in data for fat, sodium, carbs, fiber, and protein.
      When you have entered all the data, scroll down and select Log. The information will be saved to your daily log.

    • Searching in Favorites

      The CalorieSmart can keep a record of your favorite food and drinks for easy access. Let us say that you love to snack on raw apple slices with the skin cut off. Go to Food and Lookup, Log Food to bring up search options. Typing in the first three letters of a search item is often effective enough; type in APP in By Generic/Custom to search for apples. Scroll down to Apples, raw, without skin, slices and select it. Select Log & Fav to make it a favorite.
      To get back to skinless apple slice information, select Quick Entries from the main menu, then scroll to Log Favorite. Or you can also go to Food, then Manage Favorite Foods, and finally Log Favorite. You will see that Apples, raw, without skin, slices is now part of your favorites and can be easily accessed at any time.

    • Searching in Restaurants/Packaged Food

      When you are on the go, stopping in a popular restaurant for a quick bite is always an option. With the CalorieSmart, you can look up the nutritional value of their menu while you are there. Let us say you have gone to McDonald’s on your lunch break and want to know how healthy their menu is. Go to Food and Lookup, Log Food from the main menu. Select Search In: Restaurant and type in MCD. Remember, typing in the first three letters of a search item is often effective enough. Select McDonalds from the search results.
      You have the option to search for a specific item or to view every item on the McDonalds’s? menu. For example, if you had a Filet Of Fish, you can type FIL in the search field or select Show All Items and scroll down until you see it. Once you have selected your food item, you can adjust the amount of servings you have had to calculate the meal’s nutritional value.
      This works in a similar way for Packaged foods. Say you have something with you on the go like an Almond Brownie Balance bar. Go to Food and Lookup, Log Food from the main menu. Select Search In: Packaged Foods and type in BAL. Select Balance and it will display a list of all the items under that brand. Choose Almond Brownie from the list and hit Log.

    • Searching For Generic Foods

      Many foods out there aren’t distinguished by brand names after all, a carrot is a carrot, right? For generic food items, you can now search for and log their nutritional value. Let us say that you have had four medium-sized raw baby carrots at work. From the main menu, select Food and Lookup, Log Food. In the By Generic/Custom field, enter in CARR. The search results show all types of carrots; select Carrots, baby, raw to bring up the food’s information. Now you can change the quantity based on units of medium (for medium-sized carrots), grams, or ounces. Type in 4 and select medium, then select Log to save the information.

    • Reviewing Daily Totals

      When you want to check out your totals of the day so far, all it takes is one button push. From the main menu, press F1 key to bring up the daily total screen. Use the < or > icons to scroll through the days in your log. Selecting Details brings up a list of items logged for that day. You can select each item on the list to inspect and update further details, including editing and deleting. You can also access a recent list of log entries by pressing F2 and scrolling down to Show last 10 in log.

    • Adding New Food Items

      If there are items in your regular diet that aren’t in CalorieSmart’s database, don’t worry! CalorieSmart gives you enough flexibility to add customized items on your own. You can even add in your own recipes this way based on the nutritional content of the individual items.
      To add in a new customized item or recipe, go to Food and Manage New Foods from the main menu. Select Add New Food Item. Give the item or recipe an appropriate name and fill out its nutritional information. When you are done, select Save. To look up your custom item or recipe, go to Food and Lookup, Log Food. Using the By Generic/Custom search, type in the first few letters of your customized item.

  • What is your return policy?

    We want you to be happy with your purchase. We accept returns within 30 days of receiving the product. We refund the full amount of the product costs. Shipping costs are not refundable.To return a unit, simply email us at orders@coheso.com with the name of the person who ordered the unit and/or the Order Number. We will provide you with a return authorization and instructions on how to return the unit in a reply to that email. Then just follow the instructions and mail the unit to us so we can process the refund.

    How long will it take for me to receive my order?

    We process orders promptly. We ship orders on the same day for all orders placed before 4pm PST on a business day. All orders are shipped from our Pleasanton, California location. If you choose USPS Priority Mail, it will take 2-3 days for the package to arrive within the 48 contiguous states. We also offer UPS next day, second day and 3 day delivery. An email with a tracking number will be sent to you if you provided an email address as soon as we ship out the package. (Note: If you do not see this email in your Inbox, please check your junkmail filters.)

    Where are you located?

    We are in Pleasanton, California in the San Francisco Bay Area. Pleasanton is about 30 miles east of San Francisco and about 30 miles north of San Jose (Silicon Valley).

    What kinds of payment options do you accept?

    We accept Visa, Mastercard and American Express. We process credit card payments through Bank of America. Your credit card statement will show “Coheso, Inc.” as the name of the merchant. We also accept checks/money orders.

    Please send payment to:
    Coheso, Inc.,
    5424 Sunol Blvd, Suite 250, Pleasanton, CA 94566

    Also include the items you are looking to purchase and the exact amount for the items. Please include the shipping cost in the check.
    Please call us at 1-925-460-0900 between 9am – 5pm PST on weekdays for more information.

  • My unit appears Frozen, what can do?

    When a unit appears frozen on a screen, then most of the time it is caused by a stuck button. Please feel around on the keypad and make sure none of the buttons are stuck down. Also press the space bar a number of times in different positions firmly to make sure it is seated right. It is usually a button that has gotten jammed down or pushed out of place (most often the space bar). Since the unit can only accept one key input at a time it appears frozen when one is held down.

    If you are unable to find the stuck key, or this is not the problem, then we will need to replace your unit. If this is the case, please send us an e-mail at orders@coheso.com with your name, unit model, and tell us you have gone through the tutorial, but it didn’t work.

    My unit stopped turning on, what can I do?

    First you should have a fresh pair of batteries to make sure that is not the cause. Take out the old batteries and let the unit sit without any batteries for 30 seconds. This lets any electrical charge in the device drain out and reset when the new batteries are put in. Your data will still be saved and will not get deleted by removing the batteries. After 30 seconds, pop the batteries back in and see if the unit turns on now.

    If this is not the problem, then we will need to replace your unit. If this is the case, please send us an e-mail at orders@coheso.com with your name, unit model, and tell us you have gone through the tutorial, but it didn’t work.

  • Technical Support

    If you have questions regarding any of our products, please email us or call us.
    email: support@coheso.com or call: 1-925-460-0900.

    Order Enquiries

    Log in to My Account to track your package, view order history and view order status.

    For further assistance
    email: orders@coheso.com or call: 1-925-460-0900.
    Our office hours are: 9AM-5PM Pacific Standard, Mon-Fri.